1. When you use our site, we receive and collect certain information. The information that we receive and collect depends on what you do when you visit It Works! Global.
a. Automatically Collected Information: Some information is automatically received and sometimes collected from you when you visit the It Works! Global site. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. We use this information to monitor the usage of our site. Also, when we send emails to you, we may be able to identify information about your email address, such as whether you can read graphic-rich HTML emails. All of the information we automatically capture provides us with the ability to enhance our customers’ search and shopping experiences and to determine aggregate information about our user base and usage patterns.
c. Information Collected Using Pixel Tags or Clear GIFs. To help us understand the effectiveness of certain of our email marketing efforts, It Works! Global may use “message format” and “message open” sensing technologies. Both technologies require the use of pixel tags or clear GIFs (also called web beacons). The “message format” sensing technology allows us to recognize whether you have enabled your email program to receive HTML emails; if so, this information is then associated with your email address so that subsequent messages can be sent to you in HTML format. The “message open” sensing technology allows us to recognize whether you have opened our email message. We can only detect this if you have enabled your email program to receive HTML emails.
d. Information You Actively Submit to It Works! Global. For most of the browsing services we provide, we neither require nor collect “Personal Customer Information” -- your name, email address, billing address, shipping address, phone number and credit card information. You can browse the It Works! Global site and take as much time as you want to view our products and services without having to submit such Personal Customer Information. Even when you use our shopping cart as you browse, there is no need to submit Personal Customer Information.
In the following instances, however, we do need you to actively submit Personal Customer Information: when you want to become an independent distributor (“Distributor”), open an account or complete an order.
2. How your information is protected
a. Encryption technology-- The Personal Customer Information you provide -- including your credit card information – to establish an account with us and to make purchases from us is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.
b. Password security--To further secure your Personal Customer Information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don’t use your name or street name). Keep your password secret; do not share it with anyone. If you forget your password, you can contact Customer Service and they will send you your password. It will be sent to the email address under which your It Works! Global Account is assigned. If you want to change your password or other account information, simply log in to your BackOffice and click on “Update Profile”.
c. Remember to sign out--To further prevent unauthorized access to your account, remember that, after you sign in, you should sign out once you have (i) completed your transaction, (ii) completed managing your account, or (iii) decided to step away from your computer. Anyone who accesses your computer after you have signed in but before you have signed out can access your account. This is especially true if you have Express Checkout enabled on your account.
d. Safe Shopping Guarantee--Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.
e. Alternative customer purchasing options--If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone. Please call us at 941-348-6650 to speak to a Customer Service Representative who will assist you with your order.
3. How we use and share Personal Customer Information
Occasionally, It Works! Global uses Personal Customer Information to market products and services. It Works! Global shares Personal Customer Information that we collect as follows:
a. Subcontractors. We send Personal Customer Information to third-party subcontractors and agents that work on our behalf to provide certain services. These third parties do not have the right to use the Personal Customer Information beyond what is necessary to assist us or fulfill your order. They are contractually obligated to maintain the confidentiality and security of the Personal Customer Information and are restricted from using such information in any way not expressly authorized by It Works! Global.
b. Service Providers. We send Personal Customer Information to third party providers of goods and services that you may purchase from time to time on our site (e.g., ISPs). Like subcontractors, these third parties do not have the right to use the Personal Customer Information beyond what is necessary to assist us. They are contractually obligated to maintain the confidentiality and security of the Personal Customer Information and are restricted from using such information in any way not expressly authorized by It Works! Global.
c. Credit card companies. Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
d. Law Enforcement Investigations. It Works! Global may release Personal Customer Information when we believe, in our good judgment, that such release is reasonably necessary to comply with law, enforce or apply the terms of any of our policies or user agreements, or to protect the rights, property, or safety of It Works! Global, our users, or others.
4. Communications from It Works! Global
As a customer or Distributor, you may receive the following communications from It Works! Global: Communications related to transaction and account maintenance activities. These communications include without limitation: order confirmations; order update notices; order problem notices; and notices regarding material changes to site policies and account management procedures.
5. Underage customers
Our products and services are marketed for purchase by adults or with the consent of adults. This is why It Works! Global requires a credit card that has been authorized for use to complete purchases on our site.
7. Questions or comments